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Spartanburg Alcohol And Drug Abuse Commission
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Employee Assistance Program for you and your family members
Phone: 596-2253
187 West Broad St., Suite 300
P. O. Box 1252
Spartanburg, SC 29304
Hours: Mon-Thur 8:30-8:00
Fri 8:30-5:00
What Is Our Employee Assistance Program?
ASSISTANCE IS OUR MIDDLE NAME
From day-to-day routine to life changing moments, most of life's challenges and opportunities are handled with the resources at hand. Occasionally, in spite of hard work and the best intentions, some challenges persist; sometimes they even get worse. Whether it is a struggle with addiction, a deep personal loss, an issue at work, or an ongoing issue about who washes the dishes, recurring and/or unresolved issues are not likely to get better by themselves. Sometimes even friends and family cannot help, they might even be part of the problem. If you need help through a crisis, or want to learn new ways to deal with a recurring life issue, your Employee Assistance Program (EAP) is just a phone call away. EAP services are free, convenient and confidential.
HOW THE PROGRAM WORKS
The request for help may come directly from an employee or an employee’s family member. Just call 596-2253 and request an appointment time. (Clients are expected to notify the EAP office at least 24 hours in advance, if a scheduled appointment cannot be kept.) Confidentiality is assured and no one need know of your participation in the program. In the event of a job performance problem, a supervisor may refer an employee to the program.
CONFIDENTIALITY IS ESSENTIAL
The EAP is designed to offer services confidentially. Since no client-specific information is needed for billing, there are no claim forms to complete. Program reports contain only statistical data such as the number of people served and the number of sessions provided.
What Is The Purpose Of The EAP?
You and your family may be confronted with problems that can affect your lives at home or at work...problems that upset and distract you. They may not even be YOUR immediate problems, but rather one involving your husband or wife, your parents or children. Sometimes these problems become too much to handle and they affect personal happiness, family relations, performance at work, and even health.
Your company understands this. When problems are solved early, or when they can be prevented...everyone benefits. This EAP has been selected to offer options for resolving problems, and it seeks to improve the quality of life through information, education, or training.
Who Is Eligible For EAP Services?
All the company's employees are eligible for these services. This includes full-time employees who are off work due to accident or illness but still on the payroll. In addition, any employee's dependents are also eligible - spouse and children ages 11-18 who are covered by the company medical plan.
EAP does not treat children under the age of 11 but can give referrals to agencies that treat children.
What Will It Cost Me Or My Family To Use The EAP Program?
There is no charge to you or your family members for a limited number of sessions per family unit for the services PROVIDED BY YOUR EMPLOYEE ASSISTANCE PROGRAM.
Problem evaluation, appropriate and voluntary referral, follow-up case management and crisis counseling are benefits paid by the company. If you and/or an eligible family member chooses to accept a referral from your EAP to an outside helping resource, your medical insurance and/or other personal insurance can be used. Regardless of insurance coverage, EVERY EFFORT will be made to aid you in obtaining services at the lowest cost.
What Kind Of Problems Is Our EAP Designed To Deal With?
COUNSELING SERVICES
EAP consultants are available when you need them. In addition to being good listeners, these skilled counselors are well informed about resources that may be helpful in resolving a crisis ordealing with recurring life issues.
Help is available in addressing many of life’s challengs, including (but not limited to the following:
Individual, Couple & Family Issues
Parenting Issues
Separation & Divorce Issues
Aging Parent Issues
Home & Workplace Stress
Addictions
Depression & Anxiety
Grief
Job & Career Issues
Budgeting
Anger Management
Services EAP does not provide, but will assist in locating appropriate referral source:
Long-term Therapy
Medical or Work Excuses ("Fitness for Duty")
EAP FREQUENTLY ASKED QUESTION
What is the Employee Assistance Program
It is a professional, confidential counseling service that is contracted for by business and industry to provide as a benefit to their employees. The cost is covered by the company therefore the service is free to employees and family members.
How do you access the Employee Assistance Program for a contract
A member of management/human resources can call (864) 596-2253 to set up a time for the program coordinator to come to your company to discuss the program and costs involved.
Why is there an Employee Assistance Program
Personal situations can affect our productivity and safety at work and our relationships at work and at home. To provide support and resources for these problems, businesses offer the benefit of an Employee Assistance Program.
Who can access this help?
Company employees and their family members.
Who are family members?
Family members are defined as any family member living in the home including children ages 11 – 18. Children who are enrolled in college and under the age of 21 are also eligible.
What kinds of problems can the EAP help with?
Marriage & family problems
Grief & loss
Stress
Depression
Anxiety
Substance abuse/addiction
Anger management
Parent/child conflicts
Financial problems
Aging parents
Gambling problems
Work concerns and career issues
Major life changes
How private is the EAP?
EAP is a confidential resource for you and your family. Your discussions are private. No matter how often you call or use the EAP, no one will know you contacted the program unless you tell someone.
What is the cost of using the EAP?
Employee Assistance Program services are available at no cost to employees and family member.
Who will I talk with at the EAP?
The Employee Assistance Program staff are trained and licensed professional counselors with years of experience in helping people. Each counselor has a Master’s Degree and licensure by the State of South Carolina. They may also have various other licensures within the counseling field.
What kind of help can I expect?
One-on-one counseling as well as family counseling with an EAP counselor for up to 6 sessions. You can also receive group counseling as needed to address substance abuse issues and anger management.
What times can I call the EAP?
The EAP hours are 8:30 a.m. – 8:00 p.m. Monday - Thursday, and 8:30 a.m. – 5:00 p.m. on Friday. After 5:00 p.m., you can leave a confidential message on our automated system. A crisis number is given to clients who may need immediate assistance.
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